Refund Policy

Refund Policy for GujaratiVivaah.com

Last Updated: September 10, 2025

1. Introduction

At GujaratiVivaah.com, we strive to ensure complete satisfaction with our matrimonial services. This Refund Policy outlines the terms and conditions for refunds and cancellations of subscription plans.

2. Subscription Cancellations

You may cancel your subscription at any time by logging into your account settings or contacting our customer support team. However, please note that cancellation will be effective at the end of your current billing period, and you will continue to have access to premium features until that time.

3. Refund Eligibility

Refunds may be granted under the following circumstances:

  • Technical Issues: If you experience persistent technical issues that prevent you from using our core services, and our support team is unable to resolve these issues within a reasonable timeframe.
  • Service Unavailability: If our service is unavailable for an extended period (more than 48 hours) due to technical problems on our end.
  • Duplicate Charges: If you were accidentally charged multiple times for the same subscription.
  • Unauthorized Charges: If charges were made without your authorization, subject to verification.

4. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • After the cooling-off period has expired (see below)
  • If you simply change your mind about using our services
  • If you are dissatisfied with matching results or the number of matches
  • If you found a partner through other means
  • If you violated our Terms of Use resulting in account termination
  • If you claim to be dissatisfied without specific, verifiable reasons
  • If you have utilized premium features after purchase

5. Refund Process

To request a refund:

  1. Contact our customer support team at support@GujaratiVivaah.com
  2. Provide your full name, registered email address, and transaction details
  3. Clearly state the reason for your refund request
  4. Our team will review your request within 5 business days

6. Refund Processing

If your refund request is approved:

  • Refunds will be processed using the same payment method used for the purchase
  • Processing time may vary depending on your payment provider (typically 5-10 business days)
  • In some cases, we may offer store credit or subscription extension instead of a monetary refund

7. Partial Refunds

For subscriptions longer than one month, we may offer prorated refunds based on the unused portion of your subscription if you cancel after the cooling-off period but have a legitimate reason for cancellation.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with a new "Last Updated" date. Any changes will not apply retroactively to purchases made before the changes.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at support@GujaratiVivaah.com.